Promenade à New York, by the artist Jacques Ruel

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How are artworks packaged?

Artworks are packed by the artists. We support them to ensure that it is packaged according to our standardized criteria and that they are well protected.

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How is the delivery guaranteed?

Located in the same city (car delivery): We will contact you within 48 hours of your purchase to confirm the artwork availability and make an appointment for delivery to your address.

Other location (postal service or other delivery service): We will contact you within 48 hours of your purchase to confirm the artwork availability. We will then send you your tracking number for delivery.

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What is the usual delivery time for an order?

Delivery times vary depending on your geographic distance from the artist:
In the same city: 2 to 7 working days
In the same country: 7 to 15 working days
International: 7 to 20 working days

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Is it possible to make a return?

Upon receipt of your order, you have 5 working days to request a return. Be careful to keep the original packaging.
Only the following cases are eligible:

The artwork arrived damaged
The dimensions of the artwork do not correspond to the dimensions displayed on purchase
The maximum delivery time is exceeded by more than 15 working days
The artwork presented in the photo is not the same as that received
The artwork shown in the photo for online purchase differs significantly from the actual artwork
The artwork received appears to be an edition or reproduction of the original artwork purchased
The colors presented in the photo are different (besides the perceptible lighting effects) from those of the real artwork

Here is the return procedure:

Email us at info@gallea.ca within 5 working days of receiving the artwork.
Take supporting photos.
Fill out our return form: https://forms.gle/7taJCep9w4qrdQhi8
Confirm the submission of your return request by email to support@gallea.ca.
Our customer support team will process your request within 5 business days of your return request.
When your return request is approved, you will receive a return label at Gallea's expense.
Upon receipt of your return label, you will have a period of 3 days to send the work back to us in its original packaging, failing which the return request will be expired and canceled.
You will receive a refund within 15 working days of confirmation of receipt of the returned work.

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Is it possible to make a special request?

If you have a special request, please contact us at info@gallea.ca

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Is there any chance we can meet an artist?

In the upcoming months, Gallea will organize events to allow artists, exhibitors and art lovers to meet and exchange. If you haven’t already done so, subscribe to our newsletter to know all about it!

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Do you ship worldwide?

Yes, we do ship worldwide! Please note that customs clearance fees are the responsibility of the buyer. A member of our team will contact you after your purchase to determine additional international shipping costs. This applies to the import and export of a work of art.

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