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Frequently Asked Questions

1. How are artworks packaged?
Artworks are packed by the artists. We support them to ensure that it is packaged according to our standardized criteria and that they are well protected.
2. How is the delivery guaranteed?
Located in the same city (car delivery): We will contact you within 48 hours of your purchase to confirm the artwork availability and make an appointment for delivery to your address.

Other location (postal service or other delivery service): We will contact you within 48 hours of your purchase to confirm the artwork availability. We will then send you your tracking number for delivery.
3. What is the usual delivery time for an order?
Delivery times vary depending on your geographic distance from the artist:
In the same city: 2 to 7 working days
In the same country: 7 to 15 working days
International: 7 to 20 working days
4. Is it possible to make a return?
Upon receipt of your order, you have 5 working days to request a return. Be careful to keep the original packaging.
Only the following cases are eligible:
  • The artwork arrived damaged
  • The dimensions of the artwork do not correspond to the dimensions displayed on purchase
  • The maximum delivery time is exceeded by more than 15 working days
  • The artwork presented in the photo is not the same as that received
  • The artwork shown in the photo for online purchase differs significantly from the actual artwork
  • The artwork received appears to be an edition or reproduction of the original artwork purchased
  • The colors presented in the photo are different (besides the perceptible lighting effects) from those of the real artwork

Here is the return procedure:
  1. Email us at info@gallea.ca within 5 working days of receiving the artwork.
  2. Take supporting photos.
  3. Fill out our return form: https://forms.gle/7taJCep9w4qrdQhi8
  4. Confirm the submission of your return request by email to support@gallea.ca.
  5. Our customer support team will process your request within 5 business days of your return request.
  6. When your return request is approved, you will receive a return label at Gallea's expense.
  7. Upon receipt of your return label, you will have a period of 3 days to send the work back to us in its original packaging, failing which the return request will be expired and canceled.
  8. You will receive a refund within 15 working days of confirmation of receipt of the returned work.
5. Is it possible to make a special request?
If you have a special request, please contact us at info@gallea.ca
6. Is there any chance we can meet an artist?
In the upcoming months, Gallea will organize events to allow artists, exhibitors and art lovers to meet and exchange. If you haven’t already done so, subscribe to our newsletter to know all about it!
7. Do you ship worldwide?
Yes, we do ship worldwide! Please note that customs clearance fees are the responsibility of the buyer. A member of our team will contact you after your purchase to determine additional international shipping costs. This applies to the import and export of a work of art. 
1. As an artist, what benefit(s) do we have to use the services of Gallea?
Gallea allows you to increase the opportunities to show your work, selling to both a physical and online audience. The main objective is that your art reaches a varied and ever growing audience and by doing so, to expand your customer base. Gallea is adding regularly new online and physical opportunities. Stay tuned via your online account.
2. Do fees apply to create my artist portfolio on Gallea?
There is no subscription fee to create your online artist portfolio on Gallea. Start with our free Basic plan and upload as many artworks as you want to sell and apply for online display opportunities. There is a commission fee of 30% on each sold artwork with this plan to cover our admin costs. You can upgrade to our paid plans at any time in order to increase your revenue on sales, benefit from priority display into our online gallery and apply on physical exhibitions.
3. Do you only accept paintings?
We accept all visual art on the platform (painting, print, drawing, photography, digital art, sculpture, collage, etc.).
4. How does the remuneration for an online sale work?
During an online sale, 70% of the painting’s value will be given to the artist and 30% to the Gallea team. If the artist is Gallea Premium member, he/she will receive 75% the value of the painting.
5. How does the delivery work?
Gallea takes care of the whole delivery process. You are notified when your artwork is bought. All you need to do is package your art safely for travel, and stick on the shipping label provided by Gallea. We also provide you with a certificate of authenticity that you can sign and send your with artwork.
6. Are there standards for exhibited artworks?
We accept all artworks at Gallea. The standards to be respected are concerning the photos of your artworks. We ask that the photograph of a work is taken when it’s completely dry and that it’s representative of the painting in question. The work must be cropped in the image, with sufficient resolution and luminosity. 
7. Is it possible to sell a canvas by ourselves if it’s online on our Gallea profile?
When a canvas is posted online on Gallea and isn’t exposed in an establishment, you can remove it from your profile at any time. You have the possibility to sell it to a customer of your entourage if you wish. This, however, affects your sales statistics.
8. Is it possible to have an online profile without exhibiting in an exhibiting venue?
Yes. Although we encourage all of our artists to exhibit physically in order to increase the visibility attributed to their art, an artist has the option of using the Gallea platform only as a transactional one, if he desires so.
9. How does the remuneration for a sale in an establishment work?
During a sale in an establishment (physical sale), 75% of the painting’s value will be given to the artist, 10% to the exhibitor and 15% to the Gallea team. 
10. Are the works exhibited in an establishment insured?
All artwork pieces are insured by Gallea through our partner Assurart for physical damages, loss or theft in the following situations:
  1. An artwork is exhibited in one of the physical locations with Gallea:
  • from the moment that Gallea or the exhibition space receives the artwork
  • until the artwork is picked up by the artist or representing body of the artist.
2. Delivery of artwork following its sale:
  • from the moment the artwork is in the hands of Gallea or the assigned expedition company
  • until 5 days after the delivery of the artwork to the buyer's delivery address.
11. We are applying to some exhibiting venues, but do not get display spaces. Why?
When you apply at an exhibition venue, take in consideration the different criterias like the number of painting desired, the style, the colors, the size and the price. The owners of the exhibiting venues will receive your requests and select the paintings that respect their criterias that will fit best their walls.
13. What happens if a displayed painting into a physical exhibition doesn’t find a taker?
The selected works are usually exhibited for a period of 6 months. At the end of this period, the unsold painting will be withdrawn by the artist and another will take its place. If you are on a premium plan, you would receive a guaranteed amount equivalent to 10$ per artwork per month. (IE. 60$ per artwork for a regular exhibition)
14. How are the displacements of an artwork to a physical exhibition guaranteed?
The artist needs to move with his work to display it in an establishment. At the time of a sale, the buyer must ensure the displacement of his new acquisition by his own means, or can use the delivery service provided by Gallea.
16. Is it possible to sell a canvas by ourselves if it’s exposed in an establishment?
No. The terms for exposing in an establishment requires an exclusive commitment from the artist for the time of the exhibition.
17. Am I signing away the rights to my works by posting on Gallea?
Absolutely not. Artists keep all rights on their artworks, even once they are sold. Gallea makes sure to always mention the artist's name in its publications and will never reproduce an artwork without the author's agreement.
18. Can I cancel my Premium or Pro subscription anytime?
You can decide not to renew your subscription at the end of the month or year (depending on the payment frequency you have chosen). Since we do not offer refunds on subscriptions, it is not advantageous to cancel your subscription before the end of the billing period.
1. What are the program's entry conditions?
Our service plans for businesses only apply in Canada.
Gallea has committed itself to its artists to garantee the quality of the exhibition and we reserve the right to refuse access to the program for any establishment we deem does not meet our selection criteria. Were such an instance to arise, entry fees would be reimbursed.
2. Who is in charge of selecting artworks for my business ?
As part of our service plans, Gallea takes charge of the artwork selection process for your establishment. Note that Gallea gives you the final say on the selection. Rest assured, we will not display any artworks without consulting you.
3. Can I cancel my subscription ?
Our service plans have a commitment length of 12 months (1 year). If you wish to cancel your agreement, penalty fees will apply pro rata to the number of months of exhibition (actual or in progress) plus an additional payment of $100 for uninstallation fees.
4. When does the monthly payment start?
Fees will be collected once the full installation in your establishment is completed. Monthly payments start immediatly and will cover a period of 30 days.
5. How does the rotation of artworks take place?
Exhibitions have a maximum length of 120 days (4 months). The artists are in charge of hanging and unhooking exhibited artworks. For the replacement, you can proceed to the new artwork curation by yourself or by calling on our services. Note that under the Prestige and Prestigue Plus plan, all curations are included. Therefore, the replacement of works will be the responsibility of Gallea.
6. How many maximum artworks can I exhibit?
There is no maximum for how many artworks are displayed. Gallea places a minimum at 3 displayed artworks to apply for our services. Once beyond 20 artworks are displayed, we invite you to contact us at info@gallea.ca so that we may offer you a personalized plan.
7. Are the artworks exhibited insured?
Your artworks are insured against theft and dammages during shipping and exhibition period.
8. Can I buy or sell an exhibit?
During the exhibition period, Gallea gives you the right to sell displayed artworks. In such instances, As part of our service paid plans, Gallea is ready to award you with a 10% commission on the sale of each artworks.
Also, you may buy at all time any artwork displayed in your establishment. If you have subscribed to one of our paid plans, you will be entitled to a 10% discount at checkout.